Answers to the questions we are asked most often. If yours is not here, email support@aria-blanc.com and we will reply within 24 hours on business days.
ORDERING AND PAYMENT
What payment methods do you accept?
We accept major credit and debit cards, along with the express wallets shown at checkout. Full details are on our Payment Policy page.
Is my payment secure?
Yes. All transactions are encrypted in transit and processed by a PCI-DSS compliant payment provider. Full card details are never stored on our servers.
Can I change or cancel my order?
Contact us as soon as possible at support@aria-blanc.com with your order number. If the order has not yet been processed we can usually amend or cancel it. Once it has shipped it must be handled as a return.
Do I need an account to order?
No. You can check out as a guest.
SHIPPING
How much does shipping cost?
Standard shipping is free on every order. There is no minimum purchase and no hidden fees at checkout.
How long will my order take?
Processing takes 2 to 3 business days and transit takes 4 to 9 business days, for a total estimated delivery of 6 to 12 business days from when you place your order. Orders placed after 6:00 PM EST are processed the following business day.
Where do you ship?
We ship throughout the United States. We are currently unable to deliver to PO Box addresses, APO, FPO and DPO military addresses, or US territories including Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands.
Can I track my order?
Yes. Once your order is dispatched you will receive a shipping confirmation email with a tracking number. Tracking can take up to 24 hours to begin updating. You can also track your order here.
RETURNS AND REFUNDS
What is your return window?
You have 30 days from the date of delivery to start a return. Items must be unused, in original condition and in original packaging with all tags attached.
How do I start a return?
Email support@aria-blanc.com with your order number and the reason for the return. We will reply within 24 business hours with a return authorization and the correct return address. Please do not send an item back before you receive that authorization, as unauthorized returns cannot be traced.
Who pays for return shipping?
If an item arrives damaged, defective or is not what you ordered, we cover the return shipping and provide a prepaid label. If you are returning because of size, a change of mind or general dissatisfaction, the return shipping cost is yours. Original shipping costs are not refundable.
Are there restocking fees?
No. We do not charge restocking or processing fees on any return.
When will I get my refund?
Approved refunds are issued to your original payment method within 7 business days of your return reaching us. Your bank or card provider may take a few more days to show the credit.
Can I exchange an item?
We process exchanges as a return and a new order, so you get the size or style you want without waiting for the first parcel to come back to us.
PRODUCTS AND SIZING
How do I find my size?
Each product page carries a size guide with the measurements for that style. If you are between sizes or unsure, email us with the style name and we will advise.
Will the color match the photos?
We photograph every style to represent it as accurately as we can. Screens vary, so slight differences in shade are possible.
STILL NEED HELP
Email support@aria-blanc.com or call +1 (425) 428-4139, Monday to Friday, 9:00 AM to 5:00 PM EST. You can also use our contact form.
COMPANY INFORMATION
Aria Blanc
Operated by KSEE Holdings LLC
Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM EST
Get in Touch:
Email: support@aria-blanc.com
Phone: +1 (425) 428-4139
Business Address:
8 The Green Ste A, Dover, Delaware 19901, United States
Business Registration:
Company Registration Number: 10567232