Refund policy

We want every Aria Blanc order to be one you are pleased with. When something is not right, returning or exchanging it should be straightforward, and this page explains exactly how that works.

RETURN ELIGIBILITY AND TIMEFRAME

Returns can be started up to 30 days after your order is delivered. Any items returned must be unworn, in the condition it arrived in, and packed in its original packaging with every tag and accessory still attached.

TYPES OF RETURNS

• Defective, Damaged, or Incorrect Items: Where an order arrives faulty, damaged, or is simply not what you ordered, the cost of sending it back is ours.
• Personal Preference Returns: Where the size is wrong, you have changed your mind, or the piece is not what you hoped for, return postage is yours to cover. The shipping paid on the original order is not refunded.
• No Restocking Fees: We never deduct a restocking or handling charge from a refund.

HOW TO INITIATE A RETURN

• Email support@aria-blanc.com, quoting your order number and why you are returning the item.
• Within 24 business hours you will receive a return authorization together with the address to send to. Please wait for it. Parcels that arrive at our returns facility without an authorization cannot be matched to an order.
• Repack the item properly and send it with a tracked service so it can be followed.
• Where the fault is ours, a prepaid return label is provided and you pay nothing.

Important Note: Returns are received at our processing facility in China. The exact return address is supplied by our customer service team together with your return authorization.

REFUND PROCESSING

Once your return reaches us, the refund goes back to the card or account you paid with inside 7 business days. How quickly it then appears on your statement is down to your bank, and a few extra days at their end is normal.

NON-RETURNABLE ITEMS

• Any items returned more than 30 days after delivery
• Pieces that have been worn or washed, or are no longer in their original condition
• Items whose tags have been taken off
• Gift cards

EXCHANGES

Swapping a piece for another size or color is possible where stock is available. Email support@aria-blanc.com and we will set it up. The original item needs to reach us before the replacement is sent out.

CONTACT INFORMATION

Aria Blanc
Operated by KSEE Holdings LLC

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM EST

Get in Touch:
Email: support@aria-blanc.com
Phone: +1 (425) 428-4139
Contact Form: Click here

All inquiries receive a reply within 24 hours on business days.

Business Address:
8 The Green Ste A, Dover, Delaware 19901, United States

Business Registration:
Company Registration Number: 10567232